::  How do I contact Kolani.com?
::  What type of support do you offer?
::  What are your terms of service
::  What steps do I need to take to set-up a virtual domain at Kolani.com?
::  How long does it take to set up my account?
::  Can I access my domain address with or without the "www"?
::  Does Kolani.com support SSI?
::  How do I change my password?
::  How can I view my live stats?
::  How do I get a password protected directory?
::  What do I do if I forget my Control Panel password?
::  How do I upgrade my account?
::  Do you support PHP4?
::  Do you allow adult content?
::  Do you support Real Audio/Video?
::  Do you allow MP3, game, or software download sites?
::  I would like an MX record change.  Who do I contact?
::  Do you offer Telnet access?
::  Is anonymous FTP available?
::  Are custom 404 error pages available?

::  How do I contact Kolani.com?
Please see our Contact Info.

::  What type of support do you offer?
We offer Email Support. Email support is available 24/7.

::  What are your Terms Of Business?
Please visit the Terms Of Business page

::  What steps do I need to take to set-up a virtual domain at Kolani.com?
Simply signup with us by filling out our online order form. We will then assist you in transferring an existing domain or registering for a new domain to be placed on our servers.

::  How long does it take to set up my account?
Your account will be set up within 24 hours

::  Can I access my domain address with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name.

::  Does Kolani.com support SSI?
SSI is on all of our servers. You just need to be sure that you name your files using the .shtml extension. For a detailed list of account features visit our Web Hosting section.

::  How do I change my password?
You can change your password by going to your Control Panel and clicking on the "Change Password" option under the Account Info menu. (Your MySQL password will remain the same.)

::  How can I view my live stats?
You can view your stats by going to your Control Panel and clicking on the "Usage Statistics" option under Logs menu.

::  How do I get a password protected directory?
You can password protect directories by going to your Control Panel and clicking on the "Security" option under Web Control menu.

::  What do I do if I forget my Control Panel password?
If you forget your control panel password, you can email support team by visiting our Contact Info.

::  How do I upgrade my account?
You can request an upgrade of your current account by emailing our support team thru our Contact Info page.

::  Do you support PHP4?
Yes we do.

::  Do you allow adult content?
We do not allow adult content of any kind. See our Term of Business.

::  Do you support Real Audio/Video?
We do not support the Real Audio/Video server.  You can, however, use a http stream which works fine.

::  Do you allow MP3, game, or software download sites?
We do not allow MP3, game or software download repository sites. This also means you may not upload any copywrited content or content in which you do not have specific written permission from the copywrite owners. Your site can be suspended with no notice for violation of this as explained in our Terms of Business.

::  I would like an MX record change.  Who do I contact?
Send an email to support team with the domain name and the mail server you would like all mail pointed to. This will incur a $35.00 service fee.

::  Do you offer Telnet access?
No we do not. Sorry.

::  Is anonymous FTP available?
We do not offer anonymous FTP.

::  Are custom 404 error pages available?
Yes. You can customize your 404 error page in your control panel.